1. Services
Liberto Creative provides ongoing creative and design support through a recurring subscription service. The subscription may include everyday graphic design support; branding and logo design; advertising and social media creative; web and landing-page design; email and newsletter design; print design and packaging; infographics; presentations and decks; catalogues and flyers; short-form video editing; art direction; and limited strategic planning support.
Services not specifically included may be quoted separately or declined at Liberto Creative’s discretion. Advanced illustration, photography, video production, long-form video editing, custom web development and editable/source files are not included unless otherwise agreed to in writing.
2. Unlimited Creative Requests
Clients may submit an unlimited number of creative requests during an active subscription. “Unlimited requests” means there is no limit on requests submitted to the Client’s project queue. It does not mean unlimited simultaneous work, unlimited completed work within a particular period, or unlimited production capacity.
3. Active Projects
The Client may have up to three (3) active projects in production at one time. Additional requests may remain in the queue. When an active project is completed or paused, another queued request may become active. Liberto Creative may determine production order in consultation with the Client and based on project requirements, priorities and dependencies.
4. Turnaround Times
Typical turnaround for standard creative requests is approximately 1–2 business days. Turnaround times are estimates and are not guaranteed delivery deadlines. Larger or more complex projects—including catalogues, multi-page publications, extensive branding projects, presentations, web projects, packaging systems and substantial video-editing requests—may require additional production time. An estimated timeline may be provided when such a request is reviewed. Client feedback, missing content, third-party approvals, scope changes, holidays or circumstances outside Liberto Creative’s reasonable control may extend timelines.
5. Revisions
Unlimited revisions are included for work produced under an active subscription, provided revisions remain reasonably within the original project scope. A substantial change in direction, new concept, new deliverable or materially expanded scope may be treated as a new creative request.
6. Client Responsibilities
The Client is responsible for providing accurate and complete materials reasonably required to complete each request, including copy and text, images and photography, logos and brand assets, product information, pricing and promotional details, dimensions and specifications, brand guidelines, fonts and applicable font licences, required approvals, and other relevant content or instructions. The Client represents that it has the necessary rights, permissions and licences to use materials supplied to Liberto Creative.
7. Proofing and Final Approval
The Client is responsible for reviewing all work before final approval, publication, printing, distribution or launch, including spelling, grammar, pricing, dates, product information, legal copy, dimensions, links and other factual information. Once final approval is provided, Liberto Creative is not responsible for errors subsequently discovered in approved work or costs associated with reprinting, republication or redistribution.
8. Subscription Pricing and Billing
Liberto Creative provides one creative subscription service with three billing options. Monthly: $1,999 CAD per month, charged in advance. Quarterly: $5,097.45 CAD every three months, equivalent to $1,699.15 per month and reflecting a 15% discount from the standard monthly rate, charged in advance. Annual: $19,190.40 CAD per year, equivalent to $1,599.20 per month and reflecting a 20% discount from the standard monthly rate, charged in advance. Applicable taxes are additional where required by law. By subscribing, the Client authorizes Liberto Creative and its payment processor to charge the selected payment method according to the chosen billing schedule.
9. Subscription Term and Automatic Renewal
Subscriptions automatically renew according to the billing option selected unless cancelled before the next renewal date. Monthly subscriptions renew monthly, quarterly subscriptions every three months, and annual subscriptions every twelve months.
10. Cancellation
The Client may cancel at any time. Cancellation prevents the next renewal charge and does not terminate the subscription period already purchased. Service continues until the end of the current paid period. Unless required by applicable law, cancellation does not entitle the Client to a refund or prorated refund for any unused portion of a prepaid subscription period.
11. Refunds
Subscription payments are non-refundable once the applicable subscription period has begun, except where otherwise required by applicable law. Unused time, unused creative capacity, unused requests or a Client’s decision not to use the service during part of a subscription period does not create entitlement to a refund, credit or prorated reimbursement.
12. Pausing Subscriptions
Subscriptions do not automatically pause because the Client temporarily has no creative requests or chooses not to use the service. Any pause arrangement must be expressly agreed to by Liberto Creative in writing.
13. Scope and Third-Party Costs
The subscription covers Liberto Creative’s creative services only. Third-party expenses are not included unless expressly stated otherwise, including printing, stock photography or video, premium fonts, music/audio licences, website hosting, domain registration, software/platform fees, paid advertising, printing proofs, shipping, external production services and other third-party purchases.
14. Web and Digital Services
Where Liberto Creative provides website or landing-page design, the subscription covers the creative work agreed upon for the project. Unless expressly agreed otherwise, ongoing hosting, domain management, advanced development, custom applications, e-commerce infrastructure, cybersecurity, server administration and third-party platform costs are not included.
15. Source and Editable Files
Final approved deliverables will be provided in appropriate formats for their intended use. Editable working files, source files, production files and native application files are not included as a standard subscription deliverable unless expressly agreed to in writing.
16. Intellectual Property
Upon full payment of all applicable subscription fees, the Client receives ownership of final approved creative deliverables specifically created for the Client, excluding third-party materials and Liberto Creative’s pre-existing intellectual property, tools, processes, templates and systems. Third-party materials remain subject to their respective licence terms. Concepts, drafts, unused directions and rejected creative remain the property of Liberto Creative unless otherwise agreed in writing.
17. Portfolio and Promotional Use
Unless the Client requests confidentiality in writing, Liberto Creative may display completed and publicly released work in its portfolio, website, social media, presentations and other promotional materials for the purpose of demonstrating its creative services. Confidential or unreleased Client information will not knowingly be publicly disclosed.
18. Confidentiality
Liberto Creative will use reasonable care to protect confidential information provided by the Client and will not knowingly disclose confidential information to third parties except where reasonably necessary to provide the services or where required by law. The Client agrees to clearly identify particularly sensitive or confidential materials when appropriate.
19. No Guarantee of Business Results
Liberto Creative provides creative and design services but does not guarantee specific commercial outcomes, including sales, revenue, conversions, website traffic, advertising performance, social-media growth, customer acquisition or other business results.
20. Suspension or Termination
Liberto Creative may suspend services where payment is overdue, a payment method fails, required Client materials are not provided, the Client materially breaches this Agreement, or continued service would reasonably be impractical or inappropriate. Liberto Creative may terminate a Client relationship for material breach, abusive or unlawful conduct, repeated non-payment or other serious circumstances.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Liberto Creative will not be liable for indirect, incidental, consequential, special or punitive damages, including lost profits, lost revenue, lost business opportunities or loss of data arising from the services. To the maximum extent permitted by applicable law, Liberto Creative’s aggregate liability arising from the services will not exceed the amount paid by the Client during the three months immediately preceding the event giving rise to the claim. Nothing in this Agreement limits liability that cannot legally be limited or excluded.
22. Changes to Services or Pricing
Liberto Creative may modify its services, policies or pricing from time to time. Changes to subscription pricing will not alter a subscription period already paid. Where pricing changes affect a future renewal, reasonable notice will be provided before the new pricing takes effect.
23. Governing Law
This Agreement is governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
24. Entire Agreement
This Agreement, together with any written scope, proposal or other terms expressly incorporated into it, constitutes the agreement between Liberto Creative and the Client regarding the subscription service and supersedes prior discussions or representations concerning the service. If any provision is found unenforceable, the remaining provisions continue in effect to the extent permitted by law.